Microsoft 365 Alert – Service Degradation – OneDrive for Business – Some recently restored users may be unable to access their OneDrive for Business content – FALSE POSITIVE

Announcements Habiba Tabasum

20/05/2024 09:12:00 AM

NHSmail Reference: INC43138583

Microsoft Reference: OD793894

Issue Status: FALSE POSITIVE

Issue Description: Recently restored users may be unable to access their OneDrive for Business content.

Final Update: 05/06/2024 09:09:00 AM – Microsoft are have confirmed the NHSmail tenant was not impacted.

Scope of impact: Your organization is affected by this event, and any user attempting to access their OneDrive for Business content is impacted.

Root cause: Some recent feature update changes caused a conflict within the user deletion process, resulting in impact.