Microsoft 365 Alert – Service Degradation – Microsoft Viva – Users may be unable to view Microsoft Viva Engage Group report data – RESOLVED

08/04/2024 09:01:00 AM

NHSmail Reference: INC42350782

Microsoft Reference: MV771818

Issue Status: RESOLVED

Issue Description: Users may be unable to view Viva Engage Group report data.

More info: Impacted scenarios include, but aren’t limited to:

– Admins attempting to view the Viva Engage Group report in the Microsoft 365 admin center.

– Users attempting to view or acquire Viva Engage Group report data through the Graph API or any other method.

Final Update: 12/04/2024 11:05:00 AM Microsoft have successfully finished deploying the fix to the affected infrastructure, and confirmed after a period monitoring that the service environment which was impacted has been remediated.

Scope of impact: Your organization is affected by this event, and some users attempting to view Viva Engage Group reports and report data are impacted.

Root cause: A data processing issue was introduced by a recent service update, resulting in impact.

Next steps: Microsoft are reviewing their service update procedures to help prevent this issue from happening again.

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