Microsoft 365 Alert – Service Degradation – Microsoft Stream – Users may be unable to play migrated Stream videos in Microsoft Stream – ONGOING

21/02/2024 10:22:00 AM

NHSmail Reference: INC41535613

Microsoft Reference: SV717757

Issue Status: ONGOING

Issue Description: Users may be unable to play migrated Stream videos in Microsoft Stream.

More info: Users attempting to play impacted Stream videos will encounter the error message: “This browser or app can’t play the video. Something might be outdated or not supported. Try again using a different browser or app.”

Current Update: 11/04/2024 09:05:00 AM The repair job is continuing to identify and fix the remaining affected files. Microsoft are monitoring the progress of the repair job and will provide an updated timeline for full resolution when it becomes available.

Scope of impact: Any user may be unable to play migrated Stream videos in Microsoft Stream.

Root cause: A recent feature update, intended to enhance the reliability and stability of our service, contained a code regression that impacted Stream video files that were migrated between Saturday, February 10, 2024, at 2:00 AM UTC, and Tuesday, February 20, 2024, at 9:30 AM UTC, causing them to be unable to play.

Next update by: Friday, April 12, 2024, at 10:00 PM UTC

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