Microsoft 365 Alert – Service Degradation – Microsoft Bookings – Users accessing bookings in Microsoft Bookings may not see any data displayed – RESOLVED

08/05/2024 09:12:00 AM

NHSMail Reference: INC42899479

Microsoft Reference: MB791003

Issue Status: RESOLVED

Issue Description: Users accessing bookings in Microsoft Bookings may not have seen any data displayed.

More info: Users may have seen an error indicating “Some error occurred.” This impacted all Microsoft Bookings connections methods and could have affected any section of Bookings including but not limited to:

– Calendar
– Services
– Staff

Final Update: 08/05/2024 09:15:00 AM – Microsoft confirmed through their service health telemetry monitoring that the code disablement has propagated to all affected environments, resolving the issue.

Scope of impact: Any user accessing bookings through Microsoft Bookings may have encountered sections displaying without any data.

Root cause: A recently enabled update to enhance some Microsoft Bookings features introduced a code issue, resulting in the impact.

Next steps: Microsoft are reviewing their testing and validation process for updates to the Booking service and its features to better identify code issues prior to deployment.