Microsoft 365 Alert – Service Degradation – Microsoft 365 suite – Users’ automated retention policy actions intermittently may not apply as expected in multiple Microsoft 365 services – RESOLVED

04/04/2024 09:00:00 AM

NHSMail Reference: INC42288755

Microsoft Reference: MO767442

Issue Status: RESOLVED

Issue Description: Users’ automated retention policy actions intermittently may not apply as expected in multiple Microsoft 365 services..

More info: This issue may intermittently impact the following automated retention policy actions:

– Triggering disposition review at the end of retention period.
– Deletion of content at the end of retention period.
– Automatic application of retention labels in Microsoft Teams, Viva Engage, OneDrive for Business, and SharePoint Online.
– Triggering Power Automate flows at the end of retention period.

Final Update: 29/04/2024 14:23:00 PM – Microsoft concluded the process of deploying their fix to the affected infrastructure, and have confirmed following a period monitoring the service environment that impact has been remediated.

Scope of impact: Any user’s automated retention policy actions may intermittently not apply as expected in multiple Microsoft 365 services

Root cause: A recent update to a component of Microsoft 365 infrastructure responsible for executing automated retention policy actions introduced a code regression that’s leading to impact.

Next steps: Microsoft are reviewing their scheduled service update procedures to reduce or avoid similar impact in the future.