Microsoft 365 Alert – Service Degradation –Microsoft 365 suite – Some users may experience issues with multiple Microsoft 365 features or services – RESOLVED

Announcements Arpan Das

18/02/2025 14:32:00 PM

NHSmail Reference: INC46455036

Microsoft Reference: MO1009364

Issue Status: RESOLVED

Issue Description: Users may experience issues with multiple Microsoft 365 features or services.

More info: Impacted Microsoft 365 services and scenarios, include but aren’t limited to:

– When Microsoft 365 groups become ownerless it will notify the group members via email, but users may not be able to click on the accept button to become the new owner.

Microsoft Teams impacted scenario:

– When the Microsoft Teams groups are about to expire, owners may not receive an alert to inform them of the expiration.

Microsoft Viva impacted scenario:

– Users may be unable to use the bulk import functionality in Microsoft Viva.

Final Update: 11/03/2025 08:48:00 AM – Microsoft have confirmed impact is no longer occurring after an extended period of monitoring.

Scope of impact: Impact is specific to some users who are served through the affected infrastructure.

Root cause: A standard service update, intended to enhance various Microsoft 365 services, has unintentionally caused impact.

Next steps: Microsoft are reviewing their standard service update procedures to better identify similar issues during their development and testing cycles.