Microsoft 365 Alert – Service Degradation – Microsoft 365 suite – Profile photos won’t upload or are not viewable within multiple Microsoft 365 services – RESOLVED

Announcements Habiba Tabasum

23/05/2024 12:23:00 PM

NHSmail Reference: INC43205708

Microsoft Reference: MO795205

Issue Status: RESOLVED

Issue Description: Users may be unable to upload or view profile photos in multiple Microsoft 365 services.

More info: Users may encounter issues uploading personal profile photos, group or team photos. Additionally, users may also be unable to view already uploaded photos, as they may appear as blank.

This impacts any Microsoft 365 service that utilizes a profile photo feature.

Final Update: 24/05/2024 08:35:00 PM – Microsoft have identified that a portion of backend infrastructure was performing below acceptable performance thresholds, resulting in impact. While they were in the process of analyzing service logs to help us determine the next best remediation steps, system monitoring indicated the service had returned to normal health. They’ve confirmed the issue is no longer occurring and they’ll continue to monitor the service to ensure the problem doesn’t happen again.

Scope of impact: Your organization is affected by this event and could impact any user or group attempting to upload or view profile photos for other users and groups.

Root cause: A portion of backend infrastructure was performing below acceptable performance thresholds, resulting in impact.

Next steps: Microsoft are analyzing performance data and trends on the affected backend infrastructure to help prevent this problem from happening again.