Microsoft 365 Alert – Service Degradation – Exchange Online – Some users’ Microsoft Teams desktop client intermittently crashes – RESOLVED
27/01/2025 08:41:00 AM
NHSmail Reference: INC48237634
Microsoft Reference: TM966953
Issue Status: RESOLVED
Issue Description: Users’ Microsoft Teams desktop client intermittently crashes.
More info: Users may see a “We’ve run into an issue” error message. Affected users who have access to the Microsoft Teams web app can leverage this as a workaround.
Final Update: 30/01/2025 08:28:00 AM – Microsoft have confirmed that their fix deployment has completed to all users, resolving impact. Users may need to restart their clients to receive the updated build if they continue to experience residual impact after this time.
Scope of impact: Your organization is affected by this event, and a limited number of users have their Microsoft Teams desktop client crash intermittently.
Root cause: A recent update to optimize the storage of user data introduced a regression that’s causing impact.
Next steps: Microsoft are reviewing their update testing and validation policies to identify opportunities to better detect impact and prevent similar future occurrences.