Microsoft 365 Alert – Service Degradation – Exchange Online – Some users may be unable to search in the Audit Logs within the Microsoft Purview portal – RESOLVED

Announcements Habiba Tabasum

18/03/2024 08:51:00 AM

NHSMail Reference: INC41960897

Microsoft Reference: EX739775

Issue Status: RESOLVED

Issue Description: Users may be unable to search in the Audit Logs within the Microsoft Purview portal.

More info: Affected users may have seen the error message reporting “failed to load data. Please try again later”.

Final Update: 18/03/2024 08:51:00 AM – Microsoft’s analysis of telemetry identified a recent service update contained a code change that was incompatible with the service functionality. They have since reverted this code change and have confirmed that impact has been alleviated.

Scope of impact: Impact was specific to some users who were served through the affected infrastructure.

Root cause: A recent service update was released with a code change that was incompatible with the service health.

Next steps: Microsoft are continuing to analyze the code that caused the impact to understand how this wasn’t identified during their pre-deployment processes so we can avoid similar issues in future updates.