INC44168349 – Intermittent People Finder Issue – RESOLVED

Announcements, Service Issues Sourav Nandi

08/07/2024 14:00:00 PM

Status: RESOLVED

Issue Description: We have identified an issue with use of People Finder via the NHSmail Portal. When experienced, the issue will result in ‘No matching entries found’ being displayed when searching for a user.

Final Update: 09/07/2024 10:00:00 AM – Following a period of extensive monitoring and having checked the AWS logs available to us, we are able to confirm that this issue is fully resolved.

We appreciate your patience whilst we investigated this issue and apologise for any inconvenience caused.

As always, to report any issues, please contact 0333 200 1133 / helpdesk@nhs.net