Microsoft 365 Alert – Service Degradation – Microsoft Teams – Users may see a blank screen and be unable to view screens shared by Teams Meeting Room (MTR) devices on mobile clients – RESOLVED

Announcements Sourav Nandi

02/02/2024 08:50:00 AM

NHSmail Reference: INC41214370

Microsoft Reference: TM711807

Issue Status: RESOLVED

Issue Description: Users may see a blank screen and be unable to view screens shared by Teams Meeting Room (MTR) devices on mobile clients.

More info: Impact is specific to Android and iOS users.

While Microsoft are working to remediate impact, affected users that have access to the desktop or web clients may use these connection methods to bypass the issue and view screens shared from MTR devices.

Users can manually update to the iOS Microsoft Teams app (Version 6.2.0) to resolve the problem for iOS devices, which is currently available to update from the app store.

Final Update: 13/02/2024 08:55:00 AM – Microsoft confirmed that their fixes for both Android and iOS users have completed deployment, and that the updated build versions are now available through their respective app stores. Any user without automatic updates enabled can manually download the following updated build versions depending on their device:

Android users through the Play Store: 1416/1.0.0.202402xxxx or higher
iOS users through the App Store: 6.2.0 or higher.

Scope of impact: Any user attempting to view screens shared from MTR devices on Android and iOS may be impacted.

Root cause: A recent update to the Microsoft Teams mobile clients contained an impacting code regression.

Next steps: Microsoft are further analyzing the offending Microsoft Teams mobile client update to better understand the problems it produced and to help them identify similar issues during their testing and validation processes.