Microsoft 365 Alert – Service Degradation – Microsoft Teams – Some users may be unable to use spell checker in the new Microsoft Teams – RESOLVED

Announcements Habiba Tabasum

31/01/2024 08:58:00 AM

NHSMail Reference: INC41165874

Microsoft Reference: TM711150

Issue Status: RESOLVED

Issue Description: Users may be unable to use spell check in the new Microsoft Teams.

More info: As a workaround, affected users may be able use the following steps to clear their cache:

– Close and quit the new Microsoft Teams application
– Delete the folder: %localappdata%\packages\msteams_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeams
– Start the new Microsoft Teams application

Final Update: 22/01/2024 07:45:00 AM – Microsoft’s extended monitoring period is complete, and their service telemetry confirms that spell checker is restored for all affected users and impact is remediated.

Scope of impact: Some users attempting to use spell check in the new Microsoft Teams may be impacted.

Root cause: A recent service update to improve the right click menu for spelling errors to display suggestions that would be relevant to the current language Microsoft Teams is in includes a code regression.

Next steps: Microsoft are reviewing their Microsoft Teams service update procedures pertaining to spell check functionality to prevent similar impact in future updates.