Microsoft 365 Alert – Service Degradation – Exchange Online – Users may see intermittent delays or be unable to access the Exchange Online service – RESOLVED

Announcements Habiba Tabasum

02/01/2024 10:07:00 AM

Microsoft Reference: EX703298

Issue Status: RESOLVED

Issue Description: Users may have seen intermittent email message delays or been unable to access the Exchange Online service.

Final Update: 02/01/2024 13:52:00 PM – Microsoft confirmed that after a period of monitoring the environment, that service has been restored and impact is no longer occurring.

Scope of impact: Impact is specific to users who are served through the affected infrastructure.

Root Cause: A section of infrastructure, responsible for facilitating email message delivery and access to the Exchange Online service, was unexpectedly performing below acceptable performance thresholds.