15/01/2024 08:49:00 AM
NHSMail Reference: INC40832077
Microsoft Reference: EX704920
Issue Status: RESOLVED
Issue Description: Admins may be unable to modify hold policies within eDiscovery (Standard).
Final Update: 17/01/2024 09:05:00 AM – Following Microsoft’s fix deployment, they have confirmed with affected users that impact has been remediated.
Scope of impact: Any admin attempting to modify hold policies may be affected, but only a small number appear to be impacted based on our service telemetry.
Root Cause: Hold policy modifications aren’t completing as expected because a component of service infrastructure that’s responsible for such modifications is encountering a transient error due to a resource contention issue.
Next steps: Microsoft are further analyzing the resource contention problem and their hold policy modifications to help them prevent similar impact in the future.