Microsoft 365 Alert – Service Degradation – Microsoft Teams – Some users are intermittently signed out of their Microsoft Teams Rooms Android devices – ONGOING

Announcements Sourav Nandi

01/11/2023 08:40:00 AM

NHSMail Reference: INC39238911

Microsoft Reference: TM685781

Issue Status: ONGOING

Issue Description: Some users are intermittently signed out of their Microsoft Teams Rooms Android devices.

More Info : This impacts some users utilizing version 1449/1.0.96.2023090601 of the Microsoft Teams Rooms app and could impact any user utilizing 5.0.5882.0 and 5.0.5954.0 of the Company Portal app. The issue may cause the touch console to unpair from the Microsoft Teams Rooms device. Users can sign back into the Microsoft Teams Rooms app, but the issue will reoccur.

Current Update: 22/11/2023 08:30:00 AM – Microsoft are continuing to monitor as the fix progresses and expect to have a specific remediation timeline by the next scheduled update.

Scope of impact: Your organization is affected by this event, and some users attempting to utilize their Microsoft Teams Rooms Android devices are impacted.

Root cause: Code issues introduced in version 1449/1.0.96.2023090601 of the Microsoft Teams Rooms app and versions 5.0.5882.0 and 5.0.5954.0 of the Company Portal app are causing intermittent sign in issues, resulting in impact.

Next update by: Wednesday, November 29, 2023, at 7:00 PM UTC