Microsoft 365 Alert – Service Degradation – Microsoft Teams – Some users are intermittently signed out of their Microsoft Teams Rooms Android devices – RESOLVED

Announcements Sourav Nandi

01/11/2023 08:40:00 AM

NHSMail Reference: INC39238911

Microsoft Reference: TM685781

Issue Status: RESOLVED

Issue Description: Users are intermittently signed out of their Microsoft Teams Rooms Android devices.

More info: This impacts some users utilizing version 1449/1.0.96.2023090601 of the Microsoft Teams Rooms app and could impact any user utilizing 5.0.5882.0 and 5.0.5954.0 of the Company Portal app. The issue may cause the touch console to unpair from the Microsoft Teams Rooms device. Users can sign back into the Microsoft Teams Rooms app, but the issue will reoccur.

Final Update: 17/01/2024 09:02:00 AM – The deployment of the Neat device fixes has completed and Microsoft have confirmed after monitoring service telemetry that impact has been remediated.

Scope of impact: Your organization is affected by this event, and some users attempting to utilize their Microsoft Teams Rooms Android devices are impacted.

Root cause: Code issues introduced in version 1449/1.0.96.2023090601 of the Microsoft Teams Rooms app and versions 5.0.5882.0 and 5.0.5954.0 of the Company Portal app are causing intermittent sign in issues, resulting in impact.

Next steps: Microsoft are reviewing the code issues introduced to the Microsoft Teams Rooms and Company Portal apps, which will allow them to improve their quality control process and prevent similar instances of impact from occurring in the future.