Microsoft 365 Alert – Service Degradation – Microsoft Teams – Some Mac iOS users may be unable to join Microsoft Teams meetings via the Outlook desktop – RESOLVED

Announcements Sourav Nandi

08/11/2023 11:10:00 AM

NHSMail Reference: INC39401640

Microsoft Reference: TM688281

Issue Status: RESOLVED

Issue Description: Some Mac iOS users may be unable to join Microsoft Teams meetings via the Outlook desktop application.

More Info : Affected users are also unable to join Microsoft Teams meetings via Outlook on the web.

Final Update: 14/11/2023 12:40:00 PM – Microsoft have confirmed that the fix has been deployed and after a period of monitoring they’ve confirmed that impact has been remediated.

Scope of impact: Impact is specific to some Mac iOS users who are served through the affected infrastructure.

Root cause: A recent service update, applied to a section of infrastructure responsible for integration between Microsoft Teams and Outlook for Mac OS users, inadvertently contained a change which caused impact.

Next steps: Microsoft are reviewing their update procedures to better identify similar issues during their development and testing cycles.