Microsoft 365 Alert – Service Degradation – Microsoft 365 suite – Users may see failures occurring for some workflows and lists in multiple services – RESOLVED

Announcements Habiba Tabasum

19/10/2023 11:00:00 AM

NHSmail Reference: INC38980145

Microsoft Reference: MO682290

Issue Status: RESOLVED

Issue Description: Users may see failures occurring for some workflows and lists in multiple services.

More info: This issue impacts specific SharePoint Online 2013 workflows on specific lists, Microsoft Power Automate workflows utilizing SharePoint connectors, and SharePoint Online lists which cannot be updated after Power Automate flows are executed against them.

For impacted Power Automate flows, users receive an error message stating “The file [file] has been modified by [user] on [date].”

Final Update: 30/10/2023 0748:45:00 AM – Microsoft confirmed that the deployment of the fix has successfully completed, and they have verified with affected users that this fix has resolved the problem.

Scope of impact: This issue may affect any user utilizing Microsoft Power Automate workflows utilizing SharePoint Online connectors, SharePoint Online 2013 workflows or SharePoint Online lists incorporated into Power Automate workflows.

Root cause: A code issue caused a disconnect between two tables within the database infrastructure leveraged by your organization and is resulting in users being unable to edit existing lists as expected.

Next steps: Microsoft are investigating how the code issue caused a disconnect between two tables within the database infrastructure leveraged and was resulting in users being unable to edit existing lists as expected to prevent this problem from happening again.