Microsoft 365 Alert – Service Degradation – Dynamics 365 Apps – Microsoft Entra ID for Multifactor Authentication (MFA) sign-in failures – RESOLVED

Announcements Habiba Tabasum

24/10/2023 08:42:00 AM

Microsoft Reference: CR683611

Issue Status: RESOLVED

Issue Description: Users may have been unable to sign into Microsoft Entra ID for Multifactor Authentication (MFA)

Final Update: 24/10/2023 08:42:00 AM – Microsoft’s internal monitoring alerted them that users may have experienced Microsoft Entra ID sign-in failures when using the Authenticator App, OATH, ADFS, or NPS for Multi-Factor Authentication (MFA). They determined that a portion of the service infrastructure responsible for these authentication requests reached an operational threshold, leading to impact. After a period of service diagnostic monitoring, they confirmed that Microsoft Entra ID MFA functionality has recovered.

Root cause: A portion of the service infrastructure responsible for these requests reached an operational threshold

Next Steps: Microsoft are analyzing performance data and trends on the affected systems to prevent this problem from happening again.