Mail Delivery Issue

Announcements Aftab Alam

16/10/2023 14:57:00 PM

Description: We are aware of an issue that potentially would have prevented mails that were sent or should have been received between the hours of 01:00 and 08:00 on Saturday the 14th October.

This issue may have impacted messages that meet the following criteria:

Messages sent FROM an external domain (i.e. Yahoo, Gmail, Hotmail, etc.) to an nhs.net account or nhs.uk

Messages meeting the following criteria would not have been impacted:

Messages sent FROM the nhs.uk domain.
Messages sent TO an nhs.net account FROM the HSCN.
Messages sent from an nhs.net account TO another nhs.net account or, any external domain.
Messages sent from the NHSmail High Send solution (send.nhs.net)

For emails impacted, non-delivery report (NDR) replies may have been received however, depending on configuration of the sending domain/mail servers, the receiving of NDR’s cannot be guaranteed.

To mitigate any potential impact, it is advised that local checks are performed to ensure emails were successfully sent/received between the hours of 01:00 and 08:00 on Saturday the 14th October.

We apologise for any inconvenience caused and thank you for your patience.

To report any issues, please contact 0333 200 1133 / helpdesk@nhs.net