Microsoft 365 Alert – Service Degradation – Microsoft Teams – Users can’t open the context menu when right clicking within Microsoft Teams desktop and web clients – RESOLVED

Announcements Habiba Tabasum

22/09/2023 08:48:00 AM (GMT)

NHSmail Reference : INC38419781

Microsoft Reference : TM675766

Issue Status : RESOLVED

Issue Description : Users can’t open the context menu when right clicking within Microsoft Teams desktop and web clients.

More info : The problem may prevent users from completing any action shortcut from the context menu including:

-Spell-checking highlighted text
-Copying text or media
-Cutting text or media
-Pasting text or media

Where available, users can utilize the standard keyboard shortcuts to access these features.

Final Update : 26/09/2023 08:40:00 AM – Deployment of the fix is complete, and Microsoft have confirmed with affected users that this issue is resolved. Affected users may need to restart their Microsoft Teams desktop and web clients to receive the fix and experience impact remediation.

Scope of impact : Impact may occur for a subset of users attempting to access the context menu by right clicking in the Microsoft Teams desktop and web client is impacted.

Root Cause : A feature update within Microsoft Teams introduced an impacting configuration issue that’s preventing users from opening the context menu from Microsoft Teams.

Next steps : Microsoft are reviewing their validation and feature update procedures to detect and prevent issues like this prior to deployment in the future.