26/09/2023 12:14:00 PM (GMT)
NHSmail Reference : INC38511174
Microsoft Reference : EX677299
Issue Status : RESOLVED
Issue Description : Users may be unable to delete Messaging records management (MRM) retention tags within Exchange Online.
More info : Users may be unable to delete MRM retention tags within Exchange Online.
Final Update : 09/10/2023 08:35:00 AM – Microsoft developed and implemented a fix to remediate the impact in the affected environment.
Scope of impact : Impact is specific to any user who is served through the affected infrastructure attempting to delete MRM retention tags within Exchange Online.
Root cause : A recent update designed to improve the functionality of syncing directory object changes between on-premises and Exchange Online has resulted is a code regression.
Next steps : Microsoft are reviewing their update analysis procedures to help better identify and prevent similar code regressions from happening in the future.