INC38062100 – High Send Relay – RESOLVED

04/09/2023 17:30:00:00 PM (GMT)

Issue Status: RESOLVED

Issue Description: We are aware of a transient issue impacting a small number of organisations utilising the High Send function on the Relay Gateway.

Engineers are urgently investigating and have taken mitigative steps to rectify the issue. We are awaiting a service restart and are monitoring the ensure this resolves the issue fully.

Final Update : 05/09/2023 09:30:00 AM: Following an extended period of monitoring overnight and this morning, with no further incidents raised and all testing completing without issue, we have closed this Master incident. We are undertaking a review of the change which caused this issue and will work with the engineering team to reduce the chances of any end user impact in the future.

To report any issues, please contact 0333 200 1133 /

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