Microsoft 365 Alert – Service Degradation – Microsoft Teams – Users may be unable to access Call Group Forwarding settings in Microsoft Teams (Preview) – RESOLVED

Announcements Sourav Nandi

30/08/2023 09:25:00 AM (GMT)

NHSmail Reference : INC37960847

Microsoft Reference : TM671750

Issue Status : RESOLVED

Issue Description : Users may be unable to access Call Group Forwarding settings in Microsoft Teams (Preview).

More info : The impacted setting should be located under the “Notifications and Activities” tab in the Settings page in Microsoft Teams, but is missing.

This issue specifically impacts users who have opted in to Microsoft Teams (Preview) by enabling the “Try the new Teams” setting. Where possible, users can bypass impact by disabling the aforementioned setting.

Final Update : 06/10/2023 08:42:00 AM – Microsoft’s deployment of the fix has completed, and after additional testing, they have confirmed that the issue was successfully resolved.

Scope of impact : Any user who has opted in to Microsoft Teams (Preview) by enabling the “Try the new Teams” setting is impacted.

Root cause : A recent update to the Microsoft Teams UX removed the Call Group Forwarding settings from the settings panel, resulting in impact.

Next steps : Microsoft are reviewing their update testing and validation procedures to identify how impact was missed and better prevent similar future occurrences.