Microsoft 365 Alert – Service Degradation – Microsoft Teams – Some users’ Poly devices for Microsoft Teams Rooms on Android are continuously unpairing – ONGOING

04/08/2023 08:55:00 AM (GMT)

NHSmail Reference : INC37431449

Microsoft Reference : TM664857

Issue Status : ONGOING

Issue Description : Some users’ Poly devices for Microsoft Teams Rooms on Android are continuously unpairing.

More info : Affected devices won’t pair again until they’re restarted

Current Update : 22/09/2023 08:54:00 AM – Microsoft are deploying the fix to a select number of reporting users which will help them both validate its effectiveness in resolving the issue while also ensuring that additional aspects of the service aren’t adversely impacted. They are expecting that a deployment timeline estimate will be available by their next scheduled update and after these validations have completed.

Scope of impact : Your organization is affected by this event, and some users attempting to utilize Poly devices for Microsoft Teams Rooms on Android are impacted.

Root cause : An update to the Microsoft Teams code base responsible for maintaining Microsoft Teams Rooms device connections introduced a code regression that led to impact.

Next update by : Thursday, September 28, 2023, at 10:30 PM UTC