Microsoft 365 Alert – Service Degradation – Microsoft Teams – Users are unable to see read receipts for Microsoft Teams messages – RESOLVED

Announcements Habiba Tabasum

19/07/2023 08:58:00 AM (GMT)

NHSmail Reference : INC37094599

Microsoft Reference : TM638390

Issue Status : RESOLVED

Issue Description : Users are unable to see read receipts for Microsoft Teams messages.

Final Update : 20/07/2023 08:48:00 AM – Microsoft have reverted the offending change and they have received verification from affected users that this action has successfully resolved the problem.

Scope of impact : Any Microsoft Teams users may be impacted when attempting to view read receipts.

Root cause : A code issue within a recent change to the Read Receipt Service is resulting in impact.

Next steps : Microsoft are investigating how the code issue occurred within a recent change to the Read Receipt Service to prevent this problem from happening again.