Microsoft 365 Alert – Service Degradation – Microsoft Intune – Admins’ device actions performed in the Microsoft Intune admin center may fail or be delayed – RESOLVED

Announcements Habiba Tabasum

19/07/2023 10:07:00 AM (GMT)

NHSmail Reference : INC37099425

Microsoft Reference : IT649449

Issue Status : RESOLVED

Issue Description : Admins’ device actions performed in the Microsoft Intune admin center may fail or be delayed.

More info : Impacted device actions may include, but may not be limited to:
– restarting devices
– resetting device passcodes
– locating lost or stolen devices

Delayed actions may succeed after eight hours.

Final Update : 19/07/2023 15:53:00 PM – Microsoft confirmed that the deployment of the fix is complete, and their telemetry shows the issue has been remediated.

Scope of impact : This issue may impact any admin attempting to perform device actions in the Microsoft Intune admin center on version 2307.

Root cause : A recent change to authentication configurations utilized when calling downstream services is resulting in 403 errors when performing these calls, which is preventing or delaying device actions performed by admins.

Next steps : Microsoft are reviewing their update procedures to understand why the change to authentication configurations utilized when calling downstream services resulted in 403 errors when performing calls wasn’t caught during the testing phase. This will allow them to drive service improvements proactively, identifying similar issues in the future and improve their update testing procedures.