Issues with the NHSmail helpdesk telephony system – RESOLVED

29/07/2023 19:30:00 PM (GMT)

We wanted to bring to your attention that our telephony system is currently experiencing an unexpected outage. We are currently unable to accept calls into the NHSmail Helpdesk and we’re investigating the issue. We would request you to please send us an email to if you need any assistance.

We apologize for any inconvenience this may cause and appreciate your patience during this situation.

Final Update: 29/07/2023 19:35:00 PM (GMT) – This issue has now been resolved. Should you experience any issues contacting Helpdesk via Telephone, please send an email to for attention.

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