Microsoft 365 Alert – Service Degradation – Microsoft Teams – Users may be unable to navigate through the call queue and auto attendant menus within Microsoft Teams – RESOLVED

Announcements Habiba Tabasum

15/06/2023 17:05:00 PM (GMT)

NHSmail Reference : INC36420188

Microsoft Reference : TM589443

Issue Status : RESOLVED

Issue Description : Users may be unable to navigate through the call queue and auto attendant menus within Microsoft Teams.

More info : Admins may also be unable to add or modify call queues and auto attendants via PowerShell or the Microsoft Teams admin center.

Final Update : 16/06/2023 09:26:00 AM – Microsoft completed the reverting actions within their test environments and confirmed this has remediated this issue. They have since extended the reverting actions to all impacted infrastructure and validated mitigation via service telemetry and internal testing.

Scope of impact : Any admin or user interacting with call queues and auto attendants may be impacted by this event.