INC36714677 – New account creation issue – RESOLVED

Announcements Aftab Alam

29/06/2023 22:00:00 PM (GMT)

Issue Status : RESOLVED

Issue Description : We have identified an issue where new user accounts are being created in the NHSmail Portal but are not being synchronised with Azure Active Directory. Newly created accounts in the NHSmail Portal may show as in a state of “MigrationPending”.

Final Update : 30/06/2023 01:45:00 AM – NHSmail Engineers implemented a fix to resolve the issue and all newly created accounts are synchronising as normal. We apologise for any inconvenience caused and thank you for your patience whilst we work to resolve this issue.

To report any issues, please contact 0333 200 1133 / helpdesk@nhs.net