Microsoft 365 Alert – Service Degradation – Microsoft Teams – Users with Lenovo devices may see a black preview screen due to camera restart failures during Microsoft Teams meetings – ONGOING

17/03/2023 08:48:00 AM (GMT)

NHSmail Reference : INC34838472

Microsoft Reference : TM528899

Issue Status : ONGOING

Issue Description : Users with Lenovo devices may see a black preview screen due to camera restart failures during Microsoft Teams meetings.

More Information : Users with Lenovo devices may see a black preview screen due to camera restart failures during Microsoft Teams meetings.

Current Update : 24/03/2023 17:52:00 PM – Microsoft’s investigation to identify the specific affected device models or drivers is progressing, but has been inconclusive so far in definitively isolating the offending component. They’re continuing the investigation to identify this and any other factors contributing to impact to determine a path to remediation.

Root cause : A recent external driver change has caused an increase in restart failures occurring for cameras built-in to Lenovo devices which is resulting in a black preview screen being shown during Microsoft Teams meetings and calls.

Next update by : Wednesday, March 29, 2023, at 7:00 PM