Microsoft 365 Alert – Service Degradation – Microsoft Teams – Users are unable to use the Join a Teams call on a second device feature within Microsoft Teams – RESOLVED
03/03/2023 13:40:00 PM (GMT)
NHSmail Reference : INC34600240
Microsoft Reference : TM522805
Issue Status : RESOLVED
Issue Description : Users are unable to use the Join a Teams call on a second device feature within Microsoft Teams.
More Information : Users are unable to use the Join a Teams call on a second device feature within Microsoft Teams.
Final Update : 09/03/2023 13:54:00 PM – Microsoft have successfully deployed our code fix to the affected infrastructure and confirmed after a period of monitoring that impact has been remediated.
Scope of impact : Impact was specific to any user who was served through the affected infrastructure attempting to utilize the ”Join a Teams call on a second device” feature in Microsoft Teams.
Root cause : A code regression within a recent service update was preventing users from using the ”Join a Teams call on a second device” feature within Microsoft Teams.
Next steps : Microsoft are reviewing our standard service update procedures to understand why this issue occurred and prevent similar impact from reoccurring in the future.