Microsoft 365 Alert – Service Degradation – Microsoft Teams – Some users may be unable to record Public Switched Telephone Network (PSTN) and one-to-one calls in Microsoft Teams – RESOLVED
17/02/2023 15:35:00 PM (GMT)
NHSmail Reference : INC34378516
Microsoft Reference : TM517040
Issue Status : RESOLVED
Issue Description : Some users may be unable to record Public Switched Telephone Network (PSTN) and one-to-one calls in Microsoft Teams.
More Information : There is a workaround in place, where admins are able to set the AllowCloudRecording setting value to true. To find the settings location please follow the link provided below:
Final Update : 28/02/2023 07:51:00 PM – Microsoft have successfully developed and deployed a fix to address the recording feature code regression. In addition, they’ve confirmed through internal testing that impact is no longer occurring.
Scope of impact : Impact is specific to some users who are served through the affected infrastructure.
Root cause : A recent update intended to improve the recording service feature contains a coding issue.
Next steps : Microsoft are reviewing their update procedures to identify regressions better in their testing cycles to prevent similar impact from happening again.