Microsoft 365 Alert – Service Degradation – Microsoft Teams – Some users may be unable to record Public Switched Telephone Network (PSTN) and one-to-one calls in Microsoft Teams – RESOLVED

Announcements Sourav Nandi

17/02/2023 15:35:00 PM (GMT)

NHSmail Reference : INC34378516

Microsoft Reference : TM517040

Issue Status : RESOLVED

Issue Description : Some users may be unable to record Public Switched Telephone Network (PSTN) and one-to-one calls in Microsoft Teams.

More Information : There is a workaround in place, where admins are able to set the AllowCloudRecording setting value to true. To find the settings location please follow the link provided below:
https://learn.microsoft.com/en-us/microsoftteams/cloud-recording

Final Update : 28/02/2023 07:51:00 PM – Microsoft have successfully developed and deployed a fix to address the recording feature code regression. In addition, they’ve confirmed through internal testing that impact is no longer occurring.

Scope of impact : Impact is specific to some users who are served through the affected infrastructure.

Root cause : A recent update intended to improve the recording service feature contains a coding issue.

Next steps : Microsoft are reviewing their update procedures to identify regressions better in their testing cycles to prevent similar impact from happening again.