Microsoft 365 Alert – Service Degradation – Microsoft Teams – Some users can’t schedule webinars using the Microsoft Teams desktop client as the option isn’t presented – RESOLVED

Announcements Sourav Nandi

02/01/2023 09:05:00 AM (GMT)

NHSmail Reference : INC33534121

Microsoft Reference : TM489650

Issue Status : RESOLVED

Issue Description : Some users can’t schedule webinars using the Microsoft Teams desktop client as the option isn’t presented.

More info : While Microsoft is working to remediate impact, affected users can schedule webinars using the Microsoft Teams web client.

Scope of impact : This issue affects some users attempting to schedule webinars within the Microsoft Teams desktop client.

Final Update : 10/01/2023 08:45:00 AM– Microsoft’s fix has completed deployment to the remaining affected users, and their service telemetry has confirmed that the option to schedule webinars is restored for the affected users and impact is remediated.

Root cause : A service update to implement a new Microsoft Teams calendar feature introduced a webinar option rendering issue in the desktop client, preventing some users from scheduling webinars through the desktop client.

Next steps : Microsoft is reviewing their Microsoft Teams service update procedures pertaining to the authentication pathway leveraged by webinar functionality to prevent similar impact in future updates.