INC33981101 – Portal Slowness – RESOLVED

25/01/2023 10:15:00 AM (GMT)

Issue Status: RESOLVED

Issue Description: Please note, we are aware of an intermittent issue that impacted a small subset of users this morning and resulted in Portal slowness when searching for individuals in the User Management page, and/or opening the User Details page once the search has completed.

Final Update: 25/01/2023 16:30:00 PM – Microsoft have advised that they have confirmed, after a period of monitoring, that the majority of impacted services have been recovered and remain stable.

The Microsoft O365 outage, part of which impacted the Azure service, caused Active Directory “Connection Pool errors” which prevented the broker services being able to connect to AD to retrieve and process new data.

Following the roll back advised by Microsoft earlier this AM, all checks performed on the platform by our various Resolver Teams have come back positive and we have validated with several users who reported issues that they are no longer experiencing the issue. We will continue to monitor the service for the remainder of the day.

To report any issues, please contact 0333 200 1133 /

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