INC0038308 – Consumers may be unable to perform tasks reliant on an HSCN connection – RESOLVED

Announcements, Service Issues Sourav Nandi

18/01/2023 16:08:00 (GMT)

NHS DIGITAL Reference : INC0038308 – BT/HSCN Incident

Issue Status: RESOLVED

Service : BT – CNSP

Severity : 1

Issue Description : BT have reported that between 16:08 and 17:00 their Health and Social Care Network (HSCN) consumers were experiencing issues with their connection.

Scope of impact : Impacted consumers may be unable to perform tasks reliant on an HSCN connection.

Final Update: 19/01/2023 11:00:00 AM – BT returned the site back to the main power supply around midnight and no further issues were experienced following the period of heightened monitoring.

Vendor : BT

Vendor Reference : INC16876910

Locations Affected: Multiple BT CNSP consumers

Please Note : This is a courtesy notification related to an ongoing issue reported by BT for organisations using the HSCN network.