Microsoft 365 Alert : Service Degradation – Microsoft 365 suite – Windows 365 Cloud PCs can’t be provisioned with the Enterprise 8vCPU/32GB/512GB service plan – FALSE POSITIVE

05/10/2022 18:00:00 PM (BST)

Issue Reported : 01/10/2022 12:00:00 AM

NHSmail Reference : INC31984843

Microsoft Reference : MO442361

Issue Status : FALSE POSITIVE

Issue Description : Windows 365 Cloud PCs can’t be provisioned with the Enterprise 8vCPU/32GB/512GB service plan.

More info : W365 for Business customers are not impacted by this event. Additionally, there is no impact to users accessing already-provisioned Cloud PCs.

Scope of impact : Impact is specific to W365 Enterprise admins attempting to provision Cloud PCs with the impacted Enterprise service plan.

Final Update : 10/10/2022 11:45:00 AM – Microsoft has confirmed confirmed that a recent service update which was part of regularly scheduled maintenance, has inadvertently caused impact

Root cause : A code change that interacts with user license checks introduced an issue that prevents external users without a license from accessing internally hosted Microsoft Teams meeting chats.

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