Microsoft 365 Alert : Service Degradation – Microsoft 365 suite – Admins may experience issues when creating access reviews and approval access requests in Azure Active Directory (AAD) – RESOLVED

11/10/2022 10:37:00 AM (BST)

Issue Reported : 11/10/2022 09:18:00 AM

NHSmail Reference : INC32081566

Microsoft Reference : MO445053

Issue Status : RESOLVED

Issue Description : Admins may have experienced issues when creating access reviews and approval access requests in AAD.

More info : Admins may have encountered issues when using the following AAD services:

– Access reviews
– Entitlement Management
– Privileged Identity management

As a result of impact, admins may be unable to manage privileged access to resources in any Microsoft 365 service.

Scope of impact : Your organization was affected by this event, and any admin located in North and Western Europe may be impacted.

Final Update : 12/10/2022 17:20:00 PM – Microsoft has identified that an unexpected spike in user traffic has inadvertently resulted in a section of infrastructure, responsible for processing access reviews and approval access requests, to perform below acceptable performance thresholds. They have optimized traffic and performance parameters on the affected infrastructure and confirmed after a period of monitoring that impact has been remediated.

Root cause : A section of infrastructure, that facilitates the creation of access reviews and approvals process, was performing below acceptable performance thresholds.

Next steps : Microsoft is analyzing performance data and trends on the affected infrastructure to help prevent this problem from happening again.

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