Microsoft 365 Alert : Service Degradation – Dynamics 365 – Sandbox plug-in failures – RESOLVED

07/09/2022 14:45:00 PM (BST)

Issue Reported : 07/09/2022 09:55:00 AM UTC

Microsoft Reference : CR427450

Issue Status : RESOLVED

Issue Description : Users may experience failures when utilizing sandbox plug-ins

Scope of impact : Impact is specific to requests which are routed through impacted components within Europe.

Final Update : 07/09/2022 14:44:00 PM – Microsoft has performed a failover of the affected database infrastructure to redundant service infrastructure, and confirmed through telemetry analysis that this restored sandbox plug-in functionality.

Root Cause : A portion of the database infrastructure responsible for plugin operation has entered an unhealthy state.

Next Steps : Microsoft are reviewing their monitoring services to reduce detection time and more quickly restore service.

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