INC31657726 – Unable to access Shared Mailbox via Outlook Web App – RESOLVED
16/09/2022 16:30:00 PM (BST)
Microsoft Reference : #32838228 (Re-Opened)/EX431895
Issue Status : RESOLVED
Issue Description : Please be aware, we have received reports that there is a re-occurrence of the intermittent issue whereby users are unable to access their Shared Mailbox via OWA.
Business Impact : Affected users are intermittently unable to access Shared Mailboxes via OWA, however they can access via the Outlook client.
Final Update : 26/09/2022 17:30:00 PM – We’ve received continued feedback from previously affected users that impact is remediated. Our initial results from applying optimizations to the impacted infrastructure indicate an increase in performance, however we’re gathering additional system data from that infrastructure to help inform and determine our next troubleshooting and resolution steps.
The Service Desk have been able to confirm with multiple users that they are no longer experiencing this issue and are closing the Master ticket as per the standard process.
Your patience is appreciated whilst we support Microsoft to a full resolution.
To report any issues, please contact 0333 200 1133 / firstname.lastname@example.org