02/08/2022 08:43:00 AM (BST)
Issue Reported : 26/07/2022 12:23:00 AM UTC
Microsoft Reference : TM408416
NHSmail Reference : INC30870826
Issue Status : RESOLVED
Issue Description : Users’ Microsoft Teams desktop client is intermittently crashing at launch.
More info : Users may have success accessing Microsoft Teams desktop client after retrying multiple times.
Scope of impact : Your organization is affected by this event, and some users attempting to access Microsoft Teams desktop client may be impacted.
Final Update : 11/08/2022 10:18:00 AM – Microsoft confirmed that the deployment has completed and this issue is resolved after monitoring telemetry.
Root cause : A recent update that was intended to optimize audio format collection introduced a code issue that caused the Microsoft Teams desktop client to intermittently crash at launch.
Next steps : Microsoft are reviewing their validation and update procedures to detect and prevent issues like this prior to deployment in the future.