Microsoft 365 Alert : Service Degradation – Microsoft Forms – Some users may be experiencing unexpected crashes or freezing when using the Microsoft Forms – RESOLVED

24/08/2022 14:38:00 PM (BST)

NHSmail Reference : INC31266315

Microsoft Reference : FM419115

Issue Status : RESOLVED

Issue Description : Some users may have experienced unexpected crashes or freezing when using the Microsoft Forms service.

More Info : Users may have also experienced the issue when attempting to click the ‘Collect Responses’ button.

Scope of impact : Your organization may have been affected by this event, and this may have impacted some users attempting to use the Microsoft Forms service.

Final Update : 24/08/2022 17:50:00 PM – Microsoft has successfully identified a pattern of behaviour within the impacting feature which caused user’s browsers to freeze. They have disabled the impacting feature and upon completing internal and external verification checks, they have confirmed that the impact is now mitigated.

Next update by : Wednesday, August 24, 2022, 6:00 PM

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