Microsoft 365 Alert : Service Degradation – Microsoft Intune – Users and admins may be unable to access the Microsoft Intune service or see limited functionality – RESOLVED

Announcements Aftab Alam

21/07/2022 09:01:00 AM (BST)

Issue Reported : 21/07/2022 05:00:00 AM

Microsoft Reference : IT402961

NHSmail Reference : INC30684028

Issue Status : RESOLVED

Issue Description : Users and admins may be unable to access the Microsoft Intune service or see limited functionality.

Scope of impact : This issue could potentially affect any of your users or admins if they are routed through the affected infrastructure.

Final Update : 21/07/2022 09:45:00 AM – Microsoft’s confirmed after a period of monitoring that the impact has been remediated.

Root cause : A recent deployment contained a broken connection to an internal storage service, which is causing an issue in which users may be unable to access or use various Microsoft 365 apps or functions.

Next steps : To help prevent similar impact in the future, Microsoft are further reviewing the underlying cause of the connection issue.