Microsoft 365 Alert : Service degradation – Skype for Business – Users may be unable to send or receive chat messages between Microsoft Teams and Skype for Business – RESOLVED

13/06/2022 08:32:00 AM (BST)

Microsoft Reference : LY390938  

Issue Status : RESOLVED

Issue Description : Users may have been unable to send or receive chat messages between Microsoft Teams and Skype for Business.

More info: The problem occurred in all connection methods. Some users may have also been unable to view presence information.

Scope of impact : This issue may have potentially affected any of your users attempting to send chat messages between Microsoft Teams and Skype for Business.

Final Update : 13/06/2022 08:32:00 AM – Microsoft investigated reports of an issue where users may have been unable to send or receive chat messages between Microsoft Teams and Skype for Business, and found that a recent change to service authentication components contained a misconfiguration, resulting in impact. They have reverted the change and confirmed via service monitoring that impact is remediated.

Root cause : A recent change to authentication components contained a misconfiguration, resulting in impact.

Next steps : Microsoft are reviewing the impacting change to understand how the misconfiguration wasn’t caught during testing and validation, which will allow them to prevent similar impact in the future.

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