Microsoft 365 Alert : Service degradation – Microsoft Teams – Users are unable to start a whiteboard from Surface Hub devices in Microsoft Teams meetings – NEW

17/06/2022 09:27:00 AM (BST)

Microsoft Reference : TM393147  

NHSmail Reference : INC29703917

Issue Status : NEW

Issue Description : Users are unable to start a whiteboard from Surface Hub devices in Microsoft Teams meetings.

More info : This issue is specific to users on Surface Hub devices utilizing OneDrive for Business storage for Microsoft Whiteboard without a One Drive for Business license associated with that Surface Hub.

NOTE: Users can start a whiteboard from an alternate device to leverage Microsoft Whiteboard functionality on a Surface Hub during a Microsoft Teams meeting.

Scope of impact : Your organization is impacted by this event. This issue affects any user trying to start a whiteboard on a Surface Hub device that’s configured to use OneDrive for Business storage but doesn’t have a OneDrive for Business license.

Current Update : 17/06/2022 09:27:00 AM – Microsoft identified that a recent change intended to utilize OneDrive for Business as a storage resource for Microsoft Whiteboard is preventing Surface Hub devices that have resource accounts without OneDrive for Business licenses from starting a whiteboard. They are developing a code fix to disable this check and anticipate impact remediation by mid-July 2022. They are exploring options to potentially expedite their fix if no secondary impacts are confirmed during the update testing process.

Root cause : A recent change intended to utilize OneDrive for Business as a storage resource for Microsoft Whiteboard exposed a code issue where a check is performed on Surface Hub devices to confirm accounts have a OneDrive for Business license. The check fails if resource accounts associated with the Surface Hub devices don’t have a OneDrive for Business license, which prevents users of the associated Surface Hub devices from starting a whiteboard.

Next update by : Wednesday, June 22, 2022, 10:00 PM

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