Microsoft 365 Alert : Service Degradation – Microsoft Teams – Users are unable to start a whiteboard from Surface Hub devices in Microsoft Teams meetings – RESOLVED

17/06/2022 09:27:00 AM (BST)

Issue Reported : 01/06/2022 03:00:00 PM UTC

Microsoft Reference : TM393147  

NHSmail Reference : INC29703917

Issue Status : RESOLVED

Issue Description : Users are unable to start a whiteboard from Surface Hub devices in Microsoft Teams meetings.

More info : This issue is specific to users on Surface Hub devices utilizing OneDrive for Business storage for Microsoft Whiteboard without a One Drive for Business license associated with that Surface Hub.

NOTE: Users can start a whiteboard from an alternate device to leverage Microsoft Whiteboard functionality on a Surface Hub during a Microsoft Teams meeting.

Scope of impact : Your organization is impacted by this event. This issue affects any user trying to start a whiteboard on a Surface Hub device that’s configured to use OneDrive for Business storage but doesn’t have a OneDrive for Business license.

Final Update : 03/07/2022 15:25:00 PM – The phased deployment of Microsoft’s fix has reached 100 percent of the affected environment, and they have confirmed through service telemetry that impact is remediated.

Root cause : A recent change intended to utilize OneDrive for Business as a storage resource for Microsoft Whiteboard exposed a code issue where a check was performed on Surface Hub devices to confirm accounts have a OneDrive for Business license. The check failed because the resource accounts associated with the Surface Hub devices didn’t have a OneDrive for Business license, preventing users of the associated Surface Hub devices from starting a whiteboard.

Next steps : Microsoft are reviewing the update procedures to better identify similar code issues during their development and testing cycles.