Microsoft 365 Alert : Service Degradation – Microsoft suite – Some users may see intermittent issues launching single sign-on (SSO) Microsoft 365 applications from the access panel – RESOLVED

21/06/2022 03:02:00 PM (BST)

Microsoft Reference : MO394402  

NHSmail Reference : INC29844567

Issue Status : RESOLVED

Issue Description : Users may have received a 502 error when running a flow or performing an action that utilized Office 365 connectors.

Scope of impact : Your organization is affected by this event, and some users attempting to launch SSO Microsoft 365 applications may be impacted.

Final Update : 21/06/2022 04:33:00 PM – Microsoft determined that a routine update, intended to improve the core services functionality, unexpectedly caused impact to occur. They have restarted the affected infrastructure, allowing the service to perform as expected and confirmed after a period of monitoring, that impact has been remediated.

Root cause : A recent update intended to improve core service functionality, unexpectedly caused impact to the access panel.

Next steps : Microsoft are reviewing their standard service update procedures to avoid similar impact in the future.

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