Microsoft 365 Alert : Service Degradation – Microsoft Suite – Some admins may be unable to access the Microsoft Purview compliance portal – RESOLVED

Announcements Aftab Alam

28/06/2022 09:40:00 AM (BST)

Microsoft Reference : MO395283

NHSmail Reference : INC30064778

Issue Status : RESOLVED

Issue Description : Admins may be unable to access the Microsoft Purview compliance portal.

More info : Admins may receive a 500 error when attempting to access the portal.

Scope of impact : Impact is specific to some admins who are served through the affected infrastructure

Final Update : 28/06/2022 11:58:00 AM – Microsoft identified that a recent service update contained a regression, which caused a conflict within their Encryption Control System (ECS), resulting in compliance portal access issues. They have reverted the offending update and received confirmation from affected users that impact is no longer occurring.

Root cause: A recent service update contained a regression, which caused a conflict within our Encryption Control System (ECS), resulting in compliance portal access issues.

Next steps : Microsoft are reviewing the update procedures to better identify similar issues during the development and testing cycles.