Microsoft 365 Alert : Service degradation – Exchange Online – Some users are unable to access Microsoft Purview eDiscovery (Premium) – RESOLVED

08/06/2022 05:53:00 PM (BST)

Microsoft Reference : EX390230  

NHSmail Reference : INC29480374

Issue Status : RESOLVED

Issue Description : Users are unable to access Microsoft Purview eDiscovery (Premium).

Scope of impact : This issue may potentially affect some users attempting to access Microsoft Purview eDiscovery (Premium).

Final Update : 09/06/2022 10:53:00 AM – Microsoft’s investigation determined that a recent deployment intended to upgrade how requests to RBAC service components are handled introduced a code regression, resulting in impact. They have reverted the deployment and confirmed with several affected users that impact is remediated.

Root cause : A recent deployment intended to upgrade how requests to RBAC service components are handled introduced a code regression, resulting in impact.

Next steps : Microsoft is reviewing their deployment procedures to understand how the regression wasn’t identified during testing and validation, which will allow them to prevent similar impact in the future.

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