Microsoft 365 Alert : Service degradation – Microsoft Power Automate – Flow failures or timeout errors when utilizing the Office 365 connector – RESOLVED

25/04/2022 01:03:00 PM (BST)

Issue Reported : 25/04/2022 08:50:00 AM

Microsoft Reference : FL364065  

NHSmail Reference : INC28573423

Issue Status : RESTORED

Issue Description : Users may experience timeout errors or failures when running a flow that utilizes the Office 365 connector.

Final Update : 25/04/2022 02:46:00 PM – After investigating additional telemetry Microsoft identified a database infrastructure component reached a capacity constraint limitation, causing API calls for connectors to fail. Microsoft increased capacity for the impacted database infrastructure component and confirmed via telemetry that flows utilizing the Office 365 connector are no longer failing.

Root Cause : A database infrastructure component responsible for the Office 365 connector experienced a capacity constraint limitation.

Next Steps : Microsoft are analyzing performance data and trends on the affected systems to prevent this problem from happening again.

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