18/03/2022 09:52:00 AM (GMT)
Issue Reported : 13/03/2022 12:00:00 AM UTC
NHSmail Reference : INC27623368
Microsoft Reference : MO344159
Issue Status : RESTORED
Issue Description : Users may see OneDrive and SharePoint Online usage reports displaying incorrect URL and Owner Display Name formats.
Scope of Impact : Users attempting to view OneDrive and SharePoint Online usage report URL and Owner Display Name formats may be impacted.
Final Update : 11/04/2022 04:32:00 PM (BST) – Microsoft successfully updated the authentication component and have confirmed, after monitoring the service environment, that impact is remediated.
Root cause : An authentication component misconfiguration is causing an upstream network configuration mismatch and resulting in incorrect data being displayed in certain usage reports.
Next steps : Microsoft are reviewing our authentication configuration procedures to find ways to prevent this problem from happening again.