Microsoft 365 Alert : Service Degradation – Microsoft Teams – Missing data within Microsoft Teams usage detail and screen share time reports – RESOLVED

23/03/2022 09:37:00 AM (GMT)

Issue Reported : 22/02/2022 12:00:00 AM UTC

NHSmail Reference : INC27621618

Microsoft Reference : MO344116

Issue Status: RESTORED

Issue Description : Admins may have seen the screen sharing time column missing from a specific Microsoft Teams report since Feb 22, 2022.

More info : Impact was specific to the screen share time column in the report entitled “Microsoft Teams User Activity – Detail”.

Scope of Impact : Impact was specific to admins who were served through the affected infrastructure and were viewing the report entitled “Microsoft Teams UserActivity – Detail”.

Current Update: 06/04/2022 12:45:00 PM (BST) – Microsoft confirmed that the missing historical data has been successfully backdated and they have confirmed via telemetry that impact has been remediated.

Root cause : A recent change to infrastructure that is used to calculate and process data for Microsoft Teams usage detail and screen sharing time, caused impact to occur.

Next steps : Microsoft are working on metric monitoring by abnormal detection to better identify similar issues.

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